Returns And Exchanges
We offer full refunds/exchanges on hardware for a multitude of reasons including: dead on arrival, damaged in process etc. No restocking fee! No Fine print!
We do not offer returns or exchanges for hygiene and quality control reasons on products like: E-Liquids, RDA/RBA/RTAs, Coils, Tanks etc.
Please contact us directly for any refund or exchange related issues. We will do everything we can to make you happy.
If you are under the legal age of purchase (19+ in Ontario) please do not place an order. There is a 50% restocking fee on all returned orders where parents contact us directly. There is also an additional $20 pick up fee as we do not accept returns using Canada Post in the Greater Toronto Area.
We ship with 19+ ID check using Canada Post. If you do not pass the ID check there are no refunds/exchanges.
If you have any questions or concerns, please contact us directly at: email@example.com or call us at: 1-877-850-ARES.